Crisis Services

Higher Heights crisis intervention services are provided to a person for the purpose of stabilizing or preventing a sudden, unanticipated, or potentially dangerous behavioral health condition, episode or behavior. Crisis intervention services are provided in a variety of settings or over the telephone. These intensive and time limited services may include screening, (e.g., triage and arranging for the provision of additional crisis services) counseling to stabilize the situation, medication stabilization and monitoring, observation and/or follow-up to ensure stabilization, and/or other therapeutic and supportive services to prevent, reduce or eliminate a crisis situation.

Case Management

Supportive and Connective Case Management Teams Case Managers provide a variety of services to meet members’ needs, individualized to assist them in their recovery.

Some services include home visits, hospital visits, jail visits, helping members to be referred to other providers in the community for additional treatment or socialization, development of treatment goals, planning to help in the event of a crisis situation, coordinating with other treatment providers, and providing ongoing support to members.

Behavioral Health Counseling and Therapy

An interactive therapy designed to elicit or clarify presenting and historical information, identify behavioral problems or conflicts, and provide support, education or understanding for the person, group or family to resolve or manage the current problem or conflict and prevent, resolve or manage similar future problems or conflicts. Services may be provided to an individual, a group of people, a family or multiple families.

Psychoeducational Services

Services which prepare a person to engage in meaningful work-related activities may include: career/educational counseling, job shadowing, assistance in the use of educational resources, training in resume preparation, job interview skills, study skills, work activities, professional decorum and dress, time management, and assistance in finding employment.

Skills Training and Development/ Psychosocial Rehabilitation

Teaching independent living, social, and communication skills to persons and/or their families in order to maximize the person’s ability to live and participate in the community and to function independently. Examples of areas that may be addressed include self-care, household management, social decorum, same- and opposite-sex friendships, and avoidance of exploitation, budgeting, recreation, development of social support networks and use of community resources. Services may be provided to a person, a group of individuals or their families with the person(s) present.


Groups provide a safe environment to talk with others about problems or concerns, learn from others and better understand yourself. Higher Heights Human Services and Wellness offers a variety of groups at its treatment sites. Here are just a few:

  • Intensive Outpatient Substance Abuse Treatment and Aftercare
  • Gender Specific Substance Abuse Education
  • Orientation to Treatment
  • Gender Specific Empowerment Groups
  • Emotional Management
  • Anger Management
  • DUI
  • Domestic Violence
  • Living Skills Groups

LGBTQ Affirmative Counseling & Community Support

Cultural attitudes are changing toward the lesbian, gay, bisexual, transgender, or questioning community.  Many people look at these gains, and think that the obstacles that keep the LGBTQ community from experiencing the acceptance they deserve have been removed. However, as with any cultural change, progress comes incrementally, and often, we take two steps forward and then one step back. Consider these startling statistics:

  •         Members of the LGBTQ community suffer from mental health disorders, such as generalized anxiety disorder and major depressive disorder, at a rate that is three times as high as the general population.
  •         They frequently experience “minority stress” simply for being themselves—treatment like abuse, prejudice, harassment, family rejection, denial of human right, and social exclusion.
  •   While about 9 percent of the general population experiences substance abuse, about 30 percent of the LGBTQ community experiences substance abuse.
  • LGBTQ youth (ages 10-24) experience more prejudice, fear, hatred, and bullying than their peers, and suicide is one of their leading causes of death.

It is understandable that members of the LGBTQ may be hesitant to reach out for help when they experience depression, anxiety, substance abuse, and more.  Our desire is to offer sensitive and informed care to our clients who identify as LGBTQ. 

LGBTQ Affirmative Therapy may address topics such as:

  • How and when to come out
  • Dealing with discrimination and non-acceptance
  • Depression
  • Healthy communication
  • Addiction
  • Dating and other relationships
  •  Gender and sexual identity
  • Transcending gender roles
  • Eating disorders
  • Family concerns
  •  Self-esteem issues
  • Anxiety and stress
  • Safety concerns
  • Past trauma and abuse

Peer Services

Peer Support services provide individual and group support for peers/members. Topics of support may include support regarding lived experiences such as substance use and behavioral health. Peer services complement the clinical support offered by psychiatry, counseling, and case management.

Physical Health Services

Higher Heights offers Physical Health services to individuals who have pre-existing health conditions or just want to maintain a healthy life. Our health professionals will assess, educate and treat your condition. Our range of services include:
    • Health Risk Assessment
    • Screenings
    • Sleep Assessments
    • Allergy
    • Medication Management
    • Diabetes Management
    • Physicals
    • Wound Care
    • Lab draws
    • Vitamin Therapy

Other Services

Transportation: Transportation services are available for eligible participants of our Higher Heights Wellness Program.  Services must be requested at least 48 hours in advance to ensure availability.

Amenities of Wellness Program:

Computer Lab

Food Pantry

Clothing Closest